Request account and data deletion

Request by email

Email suporte@auragay.com from the email associated with your AURA account. Use the subject “AURA account deletion”. Include your account email or account identifier and whether you want the whole account or specific data removed. Do not send passwords, payment details or identity documents in the initial message. We may ask for a proportionate ownership check before acting.

In the app

Open Settings, then the account deletion control. The process disables the account and removes its profile and owned media. Complete erasure of associated records and external authentication data can require follow-up. A success message must not be understood as automatic deletion of all copies held by every provider. If a step fails, contact support rather than assuming deletion completed.

Retention and subscriptions

Some transaction and safety records may be retained for legal obligations, fraud prevention or unresolved reports. Backups and provider records can require separate removal. The operator must confirm the scope and applicable retention periods in its response.

Cancel an active Google Play or Apple subscription through that store to stop renewal. Account deletion does not itself cancel those subscriptions. Web subscribers can contact suporte@auragay.com for cancellation support.